At LifeWater, we believe premium wellness should come with premium service. That’s why we offer FREE Standard Shipping on ALL orders worldwide.
- Order Tracking: Every order includes a dedicated tracking number and link sent directly to your email as soon as your package dispatches. Please allow up to 48 hours for tracking updates to register with the carrier system after receiving your dispatch confirmation.
- Customer Support: Have questions about your order? Reach out anytime at [email protected], and our support team will assist you within 24 business hours.
Frequently Asked Questions
Can I track my order?
Yes! Once your order leaves our warehouse, we will email you a shipping confirmation containing your tracking number and a direct tracking link. You can also track your shipment anytime on our Order Tracking Page.
Will I have to pay customs taxes and duties?
Depending on your delivery country, your package may be subject to local import duties, VAT, or customs fees upon arrival. These charges are set by your local government customs authority and are the responsibility of the customer.
What happens if my package is lost, damaged, or stolen?
Every LifeWater bottle undergoes strict quality control and inspection before leaving our warehouse. While we are not liable for transit damage, loss due to carrier negligence, stolen packages after delivery, or incorrect shipping addresses entered at checkout, we are always here to support you!
If your package arrives damaged or encounters a transit issue, please contact the shipping carrier directly to file a claim, then email us at [email protected] so our team can help guide you through the resolution process.