At LifeWater, we stand behind the quality and engineering of our products. Please review our complete guidelines below regarding returns, refunds, order cancellations, and exchanges.
1. Returns & Eligibility
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility Criteria
- Defect Verification: Returns are strictly reserved for products with verified functional or manufacturing defects.
- Original Condition: Items must be returned unused, intact, and in their original packaging, including all accessories and manuals.
- Proof of Purchase: A valid receipt, order number, or proof of purchase is required for all returns.
- Change of Mind: We do not offer refunds for change of mind. Special exceptions may be considered under extraordinary circumstances on a case-by-case basis.
Non-Returnable & Exempt Items
The following items cannot be returned or refunded:
- Gift cards
- Custom-made or personalized items
- Downloadable software
- Intimate, health, personal care, or sanitary items
- Perishable goods, hazardous materials, or flammable gases/liquids
2. Order Cancellations
We process orders rapidly to ensure fast delivery. Cancellations are only accepted for full-priced items within 60 minutes of order placement.
If you need to cancel your order, please email us immediately at [email protected] with your order details. Once an order enters processing after 60 minutes, it cannot be canceled.
3. Refund Process
- Receipt & Inspection: Upon receiving and inspecting your returned item, we will send an email notification confirming receipt and detailing whether your refund request has been approved or rejected.
- Payment Credit: Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
- Double-check your bank account balance.
- Contact your credit card provider—posting times can vary by institution.
- Contact your bank, as processing times vary prior to posting.
- If you have completed these steps and still have not received your funds, please contact us at [email protected].
4. Product Exchanges
We only replace items if they are defective or damaged upon arrival. To initiate a replacement for the same item, please email us at [email protected] with your order number and photo or video evidence of the defect.
5. Return Shipping Guidelines
- Shipping Fees: Customers are responsible for paying all return shipping fees. Shipping fees are non-refundable. If a refund is issued, the original cost of shipping will be deducted from your total refund amount.
- Trackable Shipping: For items valued over $10, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items lost in transit without tracking proof.
- Final Approval: All refunds will be finalized only after physical receipt and inspection confirmation at our return facility.